📱 Tembusu Institute Student Mobile App – Getting Started Guide

1. How do I get my login details?

After you sign up, you will receive an email from enquiry@tembusuinstitute.edu.sg

Subject: Tembusu Institute Student Portal - Login Username and Password

Your login details are:

• Username: Your registered email
• Password: tembusu + your Student ID
  • Example: tembusu25488

2. How do I log in to the app?

1. Open the Tembusu Institute Student Mobile App
2. Enter your username (email) and password
3. Tick “Remember Me” so you don’t need to log in again
4. Tap “Login”

3. Do I need to allow any settings?

Yes. Please allow location access when prompted.

This is required for:

• Signing attendance
• Verifying your exam results

⚠️ If location is turned off, some features will not work.

4. How do I view my class schedule?

Go to “My Courses” or “Schedule” in the app to see:

• Class dates and timings
• Venue details
• Trainer information

5. How do I mark attendance?

1. Open your scheduled class
2. Tap “Sign Attendance”

Please ensure:

• You are at the training venue
• Your location settings are turned on

⚠️ This attendance option is used for non-SSG funded courses.

6. How do I check my payments or download invoices?

Go to “Finance” or “Payments” to:

• View outstanding fees
• Make payment
• Download receipts and invoices

7. Where can I find my certificates and results?

Go to “My Records” to access:

• Certificates (when available)
• Assessment results

8. How do I submit a request or get help?

Use “Support” or “Requests” in the app for:

• Withdrawal requests
• Course enquiries
• General support

9. What should I do if I face issues?

• Forgot password? Use “Forgot Password”
• Cannot sign attendance? Turn on location and ensure you are at the venue
• App not working? Update or reinstall the app